Contact support

Email support@hvacheroapp.com from any device — the same address handles questions, billing, bug reports, and feature requests. There’s no phone queue; email is the fastest path to a real person.

If you write outside US business hours, expect a reply the next business day. Urgent issues affecting many customers are handled as soon as we’re paged, including evenings and weekends.

Including these details lets us help on the first reply instead of going back and forth:

Your account email and company name · your role (owner, admin, or tech) · the device you’re on (iPad, iPhone, Android, or web) · what you were trying to do and what happened instead · a screenshot or short screen recording if it’s visual · the customer name, lead, or proposal involved if applicable.

On the sign-in screen, use “Forgot password?” and enter the email tied to your account. We email a reset link valid for one hour — check spam if it doesn’t arrive in a few minutes.

If your account shows as deactivated, contact your company’s owner or admin to re-activate you. If they can’t help, email us.

Present mode renders on-device from the current proposal, so a dropped job-site signal won’t stop your pitch. If a deck looks out of date, re-open the proposal to rebuild it.

Missing a slide? Slides only appear when their data exists — no reviews means no reviews slide, matching efficiency across tiers hides the comparison. Fill the data in and the slide returns.

Manage your plan from Settings → Billing & Subscription. Paid subscribers can open the customer portal to update card details, download invoices, or cancel.

Cancel anytime — there’s no long-term contract. If a payment fails, we’ll email you and retry before anything pauses.

Your leads, pricing book, and proposals are yours. Each shop’s data is isolated at the database level and never shared with another contractor.

To export your data or request deletion, email support@hvacheroapp.com from your account email and we’ll take care of it.

Found something broken or have an idea? Email us with the steps to reproduce (or the request) and we’ll get back to you. Founder-led, so feedback goes straight to the people building the product.