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Terms of Service

Effective Date: March 18, 2026

1. Acceptance of Terms

By accessing or using HVACHERO (“the Service”), operated by HVACHERO (“we,” “us,” or “our”), you (“you” or “User”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not access or use the Service. We reserve the right to update or modify these Terms at any time. Your continued use of the Service following any changes constitutes acceptance of the revised Terms. We will notify registered users of material changes via email or an in-app notice at least 30 days before such changes take effect.

2. Description of Service

HVACHERO is a software-as-a-service (SaaS) platform designed for HVAC contractors and homeowners. The Service provides the following features and functionality:

For HVAC Contractors:

  • HVAC load calculation tools (Manual J estimates)
  • Branded quote pages for lead generation with instant pricing
  • Lead CRM with status management and pipeline tracking
  • Good/Better/Best tier pricing configuration
  • SMS speed-to-lead notifications via Twilio
  • Email notifications for new leads and follow-ups
  • Quote analytics and ROI tracking dashboards
  • Third-party integrations (e.g., Jobber)
  • QR codes and embed tools for marketing
  • Custom domain support for quote pages

For Homeowners:

  • Instant HVAC estimates via contractor-branded quote pages, including service type selection, project details, and approximate pricing

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Account Registration & Security

To access certain features of the Service, you must create an account. By registering, you represent and warrant that:

  • You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
  • All information you provide during registration is accurate, current, and complete, and you will promptly update such information to keep it accurate.
  • You will maintain the security and confidentiality of your account credentials, including your password, and you will not share your login credentials with any third party.
  • You are solely responsible for all activity that occurs under your account, whether or not authorized by you.
  • You will maintain only one account per person or business entity. Duplicate accounts may be suspended or terminated.
  • You will notify us immediately at support@hvacheroapp.com if you become aware of any unauthorized access to or use of your account.

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription Plans & Payments

HVACHERO offers the following subscription plans:

  • Free Plan: Up to 3 HVAC load calculations and PDF report generation. No credit card required.
  • Pro Plan ($49.99/month): Unlimited load calculations and proposal generation.
  • Leads Plan ($199/month): Everything included in the Pro Plan, plus branded quote pages, lead CRM, quote analytics, pricing rules, custom domain support, third-party integrations, SMS notifications, and marketing tools.

Payment terms:

  • Paid subscriptions are billed on a monthly recurring basis through Stripe, our third-party payment processor.
  • You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of your billing cycle.
  • We reserve the right to change subscription pricing with at least 30 days’ prior written notice. Price changes will take effect at the start of your next billing period following the notice period.
  • Our refund policy is available at hvacheroapp.com/refund.
  • A 7-day free trial is available for new Leads Plan subscribers. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid monthly subscription.

5. SMS Communications & Consent

HVACHERO uses SMS messaging to facilitate communication between contractors and homeowners. By using the SMS features of our Service, you agree to the following:

For Contractors:

By enabling SMS notifications on the Integrations page of your dashboard, you consent to receive text message notifications about new leads submitted through your quote page. You may disable SMS notifications at any time through the Integrations page.

For Homeowners:

By submitting a quote request form that includes your phone number, you consent to receive SMS messages from the contractor’s business phone number regarding your service request. These messages may include:

  • Estimate confirmation and details
  • Follow-up reminders (up to 3 messages over a 3-day period)

General SMS Terms:

  • Message frequency: Typically 1–4 messages per service request.
  • Message and data rates may apply. Standard messaging rates from your wireless carrier may apply to messages you send or receive.
  • Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message, or by emailing support@hvacheroapp.com.
  • Consent is not required: Consent to receive SMS messages is not a condition of purchasing any goods or services from HVACHERO or any contractor using our platform.
  • We use Twilio as our SMS delivery provider. Twilio’s privacy policy applies to the transmission and processing of SMS messages.
  • We cannot guarantee SMS delivery, as message delivery depends on carrier networks, device availability, and other factors outside our control.

6. Third-Party Integrations

You may connect third-party services (e.g., Jobber, Housecall Pro, ServiceTitan) to your HVACHERO account via OAuth or other integration methods. When you connect a third-party integration:

  • You authorize HVACHERO to share specified lead data and account information with the connected third-party service as necessary to facilitate the integration.
  • You may disconnect any integration at any time through your dashboard, which will cease further data sharing with that service.
  • HVACHERO is not responsible for the third party’s use, storage, or processing of your data once it has been transmitted to their service.
  • Your use of any third-party service is subject to that service’s own terms of service and privacy policy.
  • We do not guarantee the continued availability, compatibility, or functionality of any third-party integration. Third-party services may change or discontinue their APIs at any time.

7. Estimate & Pricing Disclaimers

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS IMPORTANT LIMITATIONS ON THE ESTIMATES AND CALCULATIONS PROVIDED THROUGH THE SERVICE.

  • All estimates generated by HVACHERO are approximations based on limited information provided by homeowners through our online forms. They are NOT binding quotes, contracts, offers, or guaranteed prices.
  • Actual costs may vary significantly based on factors including, but not limited to: in-home assessment findings, local labor rates, material availability and pricing, specific equipment specifications, local building code requirements, permits, and site-specific conditions or complications.
  • Contractors are solely responsible for providing final pricing to homeowners after conducting a professional in-home assessment. HVACHERO does not set, control, or guarantee contractor pricing.
  • Homeowners should not rely on HVACHERO estimates as final pricing or as a basis for financial decisions. Always obtain a detailed, written quote from a licensed HVAC contractor before making any purchasing decisions.
  • HVAC load calculations provided by HVACHERO are for reference purposes only and are not a substitute for a professional Manual J calculation performed by a licensed HVAC engineer or qualified professional.
  • HVACHERO is not responsible for any equipment sizing decisions, installation outcomes, property damage, personal injury, or financial losses arising from reliance on estimates, calculations, or any other information provided through the Service.

8. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Service for any unlawful, fraudulent, or deceptive purpose.
  • Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
  • Interfere with or disrupt the operation of the Service or the servers and networks connected to it.
  • Scrape, harvest, or collect data from the Service using automated means (bots, spiders, crawlers) without our written permission.
  • Resell, sublicense, or redistribute access to the Service without prior written authorization from HVACHERO.
  • Submit false, misleading, or inaccurate information through the Service, including fraudulent business information or pricing.
  • Harass, abuse, threaten, or send unsolicited communications to leads, contacts, or other users of the Service.
  • Send unsolicited commercial messages (spam) outside the intended functionality of the platform.
  • Use the Service in any manner that violates the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, or any other applicable federal, state, or local law or regulation.

We reserve the right to investigate and take appropriate action against any User who, in our sole discretion, violates this Acceptable Use Policy, including suspension or termination of account access and reporting to law enforcement authorities.

9. Intellectual Property

All content, features, functionality, branding, logos, design elements, software, and technology comprising the Service are owned by HVACHERO or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content, information, software, or services obtained from or through the Service without the prior written permission of HVACHERO.

The HVACHERO name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of HVACHERO. You may not use such marks without our prior written permission.

10. User Content & Data

You retain all ownership rights in the data and content you submit to the Service, including but not limited to company information, lead data, pricing configurations, and customization settings (“User Content”).

By submitting User Content to the Service, you grant HVACHERO a limited, non-exclusive, royalty-free, worldwide license to use, process, store, and display your User Content solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your User Content or your account.

Upon account deletion, we will delete your User Content within 30 days, except as required by applicable law, regulation, or legal process, or for legitimate business purposes such as maintaining backups, resolving disputes, or enforcing our agreements. Anonymized or aggregated data that cannot be used to identify you may be retained indefinitely for analytics and product improvement purposes.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HVACHERO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. HVACHERO DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY ESTIMATES, CALCULATIONS, LOAD ASSESSMENTS, OR OTHER RESULTS GENERATED THROUGH THE SERVICE. HVACHERO DOES NOT WARRANT THAT ANY DEFECTS IN THE SERVICE WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HVACHERO OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HVACHERO’S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO HVACHERO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL HVACHERO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS OR REVENUE; LOSS OF DATA OR BUSINESS OPPORTUNITIES; INCORRECT, INACCURATE, OR MISLEADING ESTIMATES OR CALCULATIONS; EQUIPMENT SIZING DECISIONS BASED ON SERVICE OUTPUT; INSTALLATION OUTCOMES OR PROPERTY DAMAGE; COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF HVACHERO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations set forth above shall apply to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless HVACHERO, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

  • Your use of or inability to use the Service.
  • Your violation of these Terms or any applicable law or regulation.
  • Your violation of any rights of any third party, including intellectual property rights.
  • Any User Content you submit, post, or transmit through the Service.
  • Your use of estimates, calculations, or other information provided by the Service for business decisions, pricing, equipment sizing, or any other purpose.
  • Any claims, disputes, or legal actions brought by your customers, leads, or any other third party in connection with services you provide or represent through the Service.

This indemnification obligation shall survive the termination of your account and these Terms.

14. Termination

Either party may terminate this agreement at any time, subject to the following conditions:

  • Termination by You: You may cancel your subscription at any time through your account dashboard or by contacting support at support@hvacheroapp.com. Cancellation takes effect at the end of your current billing period.
  • Termination by HVACHERO: We may suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law.

Upon termination:

  • Your access to the Service and all paid features will end immediately (or at the end of your billing period, in the case of voluntary cancellation).
  • You may request an export of your data within 30 days of termination by contacting support.
  • We will delete your data in accordance with our data retention policy, as described in Section 10 (User Content & Data) and our Privacy Policy.
  • Any outstanding fees or charges incurred prior to termination remain due and payable.
  • Sections of these Terms that by their nature should survive termination (including Disclaimer of Warranties, Limitation of Liability, Indemnification, and General Provisions) shall continue in full force and effect.

15. General Provisions

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles.

Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate legal proceedings. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in King County, Washington, and you hereby consent to the personal jurisdiction and venue of such courts.

Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and HVACHERO with respect to your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and HVACHERO.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Waiver

The failure of HVACHERO to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by HVACHERO.

Assignment

HVACHERO may assign or transfer these Terms, in whole or in part, without restriction and without notice to you. You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of HVACHERO. Any attempted assignment in violation of this provision shall be null and void.

Contact Information

If you have any questions about these Terms of Service, please contact us at: support@hvacheroapp.com