Digital Product Policy
Due to the digital nature of our product, all sales are final once access is granted. If you experience technical issues, contact support within 7 days.
Cancellation
- You may cancel your subscription at any time from your account dashboard or by contacting support.
- Cancellation takes effect at the end of your current billing period. You will retain access to Pro features until then.
- No partial refunds are issued for unused time within a billing period.
Exceptions
We may issue refunds at our discretion in the following cases:
- Technical issues: If the Service was inaccessible or non-functional and we were unable to resolve the issue within a reasonable timeframe.
- Duplicate charges: If you were charged more than once for the same billing period.
- Billing errors: If an error on our end resulted in an incorrect charge.
How to Request a Refund
To request a refund, email us at support@hvacheroapp.com within 7 days of the charge. Please include:
- Your account email address
- Date of the charge
- Reason for the refund request
We aim to respond to all refund requests within 2 business days.